TTEC Holdings AAQS 2024

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TTEC Holdings Inc is a globally operating service company that helps customers communicate more effectively, manage information, and use technology to optimize their business processes. The company was founded in 1982 under the name TeleTech and is headquartered in Englewood, Colorado, USA. History: TeleTech was founded at a time when companies began to focus more on their customer relationships. The company recognized this need and developed innovative solutions to improve interactions between companies and their customers. In 1996, TeleTech went public and expanded into various markets in the following years. The company later changed its name to TTEC Holdings Inc to reflect the change in its business model and expanded product range. Business model: TTEC Holdings Inc specializes in providing customer engagement solutions, which consist of various services and technologies. These include customer care, marketing, sales, and various digital transformations. The company's services can be divided into the following core areas: 1. Customer strategies: TTEC offers its customers strategy and consulting solutions to develop a comprehensive customer strategy tailored to their needs. 2. Customer interactions: The company has developed a range of solutions to create and offer communication channels with customers. This includes customer care services and various solutions to improve customer loyalty. 3. Digital transformations: TTEC offers solutions for the digital transformation of business processes, including automation, intelligent data processing, and cloud implementations. 4. Technology integration: TTEC offers its customers technology solutions to optimize and automate their business processes. Segments: The company has various segments that specialize in specific industries and needs. These include: 1. Healthcare: TTEC develops solutions tailored to the needs of healthcare providers to improve interactions with patients and optimize information systems. 2. Financial services: TTEC offers technology solutions and consulting services to financial service providers to better engage customers and optimize sales. 3. Telecommunications: TTEC offers solutions to telecommunications companies to improve customer service and automate business processes. 4. Energy and utilities: TTEC supports energy and utilities companies in improving customer interactions and integrating technologies into their business processes. 5. Government agencies: TTEC develops solutions for government and public agencies to improve their communication channels with citizens and optimize their processes. Products and services: TTEC Holdings Inc offers a wide range of products and services to help customers optimize their business processes and improve customer loyalty. These include: 1. Customer care: TTEC offers customer care services such as phone support, email support, chat support, and social hubs. 2. Customer growth: TTEC supports companies in developing customer loyalty strategies, including personalization, cross-selling, and up-selling. 3. Customer engagement analytics: TTEC offers solutions for analyzing data from various sources to help companies better understand customer behavior and respond in real-time. 4. Automation and robotics: The company has developed various solutions to automate and streamline business processes, including chatbots, RPA, and process automation. 5. Digital transformation: TTEC supports companies in digitizing their business processes and offers solutions for implementing technologies such as artificial intelligence, IoT, and big data analytics. In summary, TTEC Holdings Inc is a leading company in the field of customer engagement and offers its customers a wide range of solutions to improve their interactions with customers, optimize their business processes, and prepare for the future. TTEC Holdings ist eines der beliebtesten Unternehmen auf Eulerpool.com.